Step 1 Receipt of Customers Purchase Order
Upon receipt of work a work order, the lab manager determines and evaluates customer specifications and test procedures.

Step 2 Receipt of Customer Equipment
Depending on customer location, PCI will accept delivery or pick up customer equipment at their facility as agreed upon prior to shipment.

Step 3 Identification
Each unit received will be ID tagged and barcode affixed. The ID tag is a traveler card that displays customers purchase order number and barcode number. The barcode label is to maintain tractability throughout the repair process.

Step 4 Unit Test Procedure
Prior to power up, a defined set of test procedures and O.E.M. specifications will be provided to the performing technician. Using this procedure, the technician will determine the initial failure, and list the components needs or actions taken to restore original operating specifications. Individual unit requirements, such as upgrades or specific parts vendors , are previously planned by the lab manager in co-ordination with customer engineering.

Step 5 Repair
The damaged component or cosmetic discrepancy will be repaired by a repair technician and each repair process is recorded and signed off on traveler card.

Step 6 Inprocess QC
Each repair and all work is inspected and approved by in process QC personnel before the unit is further tested.

Step 7 Unit Test #2
After repair, the unit is powered up and tested under minimum, nominal, and full load conditions to insure compliance with customers specifications, and the card is initialed by the test technician as having passed U.T.

Step 8 Burn-In
After passing U.T. , the unit proceeds to burn-in where the unit will be subjected to a 24 hour test inside PCI’s temperature controlled burn-in chamber. This chamber simulates actual field conditions for an extended time period. After successful burn-in, the unit is returned to the lab for acceptance testing.

Step 9 Acceptance Testing
After burn-in, the unit is thoroughly tested under load specifications on PCI’s variable electronic load banks. All original operating characteristics are confirmed and the traveler card is signed off by the performing technician.

Step 10 Data Log
After final QC, all important data is logged into the failure redundancy database. This statistical information is used to help establish and improve processing time and determine pricing information.

Step 11 Quality Assurance Inspection
To assure maximum.management of quality effort, the quality manager reports directly to the lab manager, and has the complete authority to install all QC procedures required, such as designated parts, Vendors, UL requirements, shipping requirements and controls. This insures total quality through out all phases of the repair process. The traveler card is finally signed off by QC and the unit is readied for shipment back to the customer.

Step 12 Shipment
Following final QC, travelers are doubled checked and all processes are filed in a database. This gives the customer and PCI a permanent record that is accessed at any time and/or provide a detailed cost or failure analysis. Handling procedures will assure that all equipment will be protected from damage during all phases of the repair process. Preservation, packing, and shipping controls will be utilized during storage and shipments.